Uninterrupted Audio Journey

Ortofon
Exchange Service

Trade in your
broken MC cartridge

At Ortofon, we're committed to assisting our valued customers in every way possible. Whether you've encountered an unexpected mishap with your cartridge or possess an out-of-warranty Moving Coil cartridge, our Exchange Service is here to lend a helping hand. With this service, we ensure that your audio experience remains uninterrupted. Discover how we can assist you with our Ortofon Exchange Service.

A take-back service

The styli in Moving Coil cartridges are non-replaceable. To assist our customers who have accidentally damaged their cartridges or those with out-of-warranty Moving Coil cartridges, Ortofon offers an Exchange service. We accept cartridges in any condition, regardless of where the original purchase took place. Let us help you continue on your musical journey while also contributing to the reduction of our environmental impact.

Exchange your
vintage cartridge

The Ortofon Exchange service applies to a wide range of Moving Coil cartridges, both vintage and current models, although with reservation for the models which we no longer have components for.

Find your model in the scheme below the page.

How the Exchange service works

We offer the customer to buy back their cartridge for 25% of the current price list, provided that the customer will buy a new Ortofon cartridge, with either an equivalent or better model. The Exchange Service is available through participating Ortofon Authorised HiFi Dealers pursuant to the purchase of a new cartridge. If you should have the need for this service, please contact your local Ortofon Authorised HiFi Partner.

  • SPU cartridges

    SPU cartridges are not included in the Exchange program. If you have accidentally damaged your SPU cartridge or have an out-of-warranty SPU, we provide a Special Repair Service.

    Repair Service

  • Moving Magnet cartridges

    Moving Magnet cartridges are not included in the Exchange program but can be serviced by replacing the stylus. This allows you to reap the benefits of replacing your worn out stylus, upgrading to a better performing stylus and saving money because you don't have to buy a whole new cartridge.

    Go to styli

Find what you need

Select replacement cartridges

Easily find the replacement cartridge for your home system.

Exchange service

Moving Coil models Recommended replacement
QUINTET SERIES  
MC Quintet Mono MC Quintet Mono or higher performance model
MC Quintet Red MC Quintet Red or higher performance model
MC Quintet Blue MC Quintet Blue or higher performance model
MC Quintet Bronze MC Quintet Bronze or higher performance model
MC Quintet Black S MC Quintet Black S or higher performance model
   
CADENZA SERIES  
MC Cadenza Mono MC Cadenza Mono or higher performance model
MC Cadenza Red MC Cadenza Red or higher performance model
MC Cadenza Blue MC Cadenza Blue or higher performance model
MC Cadenza Bronze MC Cadenza Bronze or higher performance model
MC Cadenza Black MC Cadenza Black or higher performance model
   
EXCLUSIVES SERIES  
MC A90 Any current Exclusives series model
MC A95 Any current Exclusives series model
MC Windfeld Any current Exclusives series model
MC Century Any current Exclusives series model
MC A Mono MC A Mono
MC Windfeld Ti Any current Exclusives series model
MC Xpression Any current Exclusives series model
MC Anna MC Verismo or MC Diamond  
MC Anna Diamond  MC Verismo or MC Diamond
MC Verismo MC Verismo or MC Diamond
MC Diamond MC Diamond 
   
HISTORICAL HIGH-OUTPUT

NB: the replacement cartridges are not High-Output, an extra step-up device (an extra 20 dB - 26 dB gain) like a MC transformer or a MC amplifier is needed
MC-1 Turbo MC Quintet Red or higher performance model
MC-3 Turbo MC Quintet Blue or higher performance model
X1-MC MC Quintet Red or higher performance model
X1-MCP (T4P) MC Quintet Red or higher performance model
X3-MC MC Quintet Bronze or higher performance model
X5-MC MC Quintet Black or higher performance model 
HMC 10 / MC Quartz MC Quintet Blue or higher performance model 
HMC 20 / MC Quattro MC Quintet Bronze or higher performance model 
HMC 30 / MC Quasar MC Quintet Black S or higher performance model 
   
HISTORICAL MOVING COIL   
MC 10 SUPER MK ll MC Quintet Red or higher performance model
MC 10 SUPREME MC Quintet Red or higher performance model
MC 10 W MC Quintet Red or higher performance model
MC 15 SUPER MK ll MC Quintet Bronze or higher performance model
MC 20 MKII MC Quintet Bronze or higher performance model
MC 20 W MC Quintet Bronze or higher performance model
MC 20 SUPER MK ll MC Quintet Bronze or higher performance model
MC 20 Super 25th Anniversary/SE MC Quintet Bronze or higher performance model
MC 20 SUPER SE MC Quintet Bronze or higher performance model
MC 20 SUPREME MC Quintet Bronze or higher performance model
MC 2000 MK ll MC Cadenza Blue or higher performance model
MC 25 E MC Quintet Red and/or higher performance model
MC 25 FL MC Quintet Bronze or higher performance model
MC 30 W MC Quintet Bronze or higher performance model
MC 30 SUPREME MC Quintet Bronze or higher performance model
MC 30 SUPER MK ll MC Quintet Black S or higher performance model
MC 3000 MK ll MC Cadenza Bronze or higher performance model
MC 5000 MC Cadenza Black or higher performance model
MC 70 Anniversary MC Cadenza Blue or higher performance model
MC 7500  MC Cadenza Black or higher performance model
MC Jubilee MC Cadenza Black or higher performance model
MC Rohmann MC Cadenza Black or higher performance model
MC Kontrapunkt A MC Cadenza Red or higher performance model
MC Kontrapunkt B MC Cadenza Blue or higher performance model
MC Kontrapunkt C MC Cadenza Bronze or higher performance model
MC Kontrapunkt H MC Cadenza Red or higher performance model
MC Quintet Black MC Quintet Black S or higher performance model 
MC Salsa MC Quintet Red or higher performance model
MC Samba MC Quintet Red or higher performance model
MC Statement  MC Cadenza Red or higher performance model
MC Style MC Quintet Bronze or higher performance model
MC Tango MC Quintet Red or higher performance model
MC Valencia MC Quintet Black S or higher performance model
MC Venice MC Cadenza Red or higher performance model
MC Vero II MC Quintet Black S or higher performance model
MC Vienna MC Cadenza Black or higher performance model
MC Vigor MC Quintet Red or higher performance model
MC Virgo MC Quintet Blue or higher performance model
MC Virtus II MC Quintet Black S or higher performance model
MC Vitesse MC Quintet Blue or higher performance model
MC Vivo Red / MC 09 A MC Quintet Red or higher performance model 
MC Vivo Blue / MC 09 B MC Quintet Blue or higher performance model 
MC Rondo Red/ MC W* 10 MC Quintet Red or higher performance model
MC Rondo Blue/ MC W* 20 MC Quintet Blue or higher performance model
MC Rondo Bronze/ MC W* 30 MC Quintet Bronze or higher performance model